Privacy Policy

Thanks for using CCTV Connect and thanks for reading this Privacy Policy. The CCTV Connect Service is provided by Videoloft Limited (Company registered number 08121657) of 127 Milton Park, Abingdon, Oxfordshire, England OX14 4SA.

In order to provide the CCTV Connect, we sometimes need to collect information about you. This Privacy Policy explains:

The data controller/processor is Videoloft Limited whose address is Unit 7, 127 Olympic Avenue, Milton Park, Abingdon, OX14 4SA, United Kingdom and email address

What information will you collect about me?

When a CCTV Connect account is created for you by your Provider (your professional CCTV installer, integrator or dealer), we may receive personal information about you; currently this information comprises your name, email address and company name (where applicable).

When your Provider creates your account, we (and, if applicable, our contractors) are enabled to provide you with the products, services or activities you select. We may also collect a range of information about the way you use the service, including without limitation device settings, app settings and usage. For example, we collect the names of your devices, so that we can show you a meaningful list of cameras to view.

To add professional CCTV cameras to your account, the CCTV Connect app will scan the local network and return information about devices on your network to our servers, this is so our system can discover your available professional CCTV cameras and add them to your account. We will only store data for the professional CCTV cameras you choose to add to your account.

We may also use cookies (see below for details) and collect IP addresses (an IP address is a number that can sometimes uniquely identify a specific computer or other network device on the internet) from visitors to our website.

We do not collect or store personal information concerned with payment such as credit card numbers – if you are paying your subscription fee to us directly all payments are processed and handled by our payment processor Stripe, you can read Stripe’s Privacy Policy here. If you are paying your subscription fee directly to your Provider, your payment relationship is with them and not us, and we have no access to your payment information.

Under the European General Data Protection Regulation (GDPR) you remain the owner and data controller of your personal video data. Where we store the data we act as data processor. We will only view your video data in 2 scenarios: 1. With your express permission, for example if we are resolving a particular technical problem we might seek your permission to view it 2. As may be required as part of sharing the information with someone else in accordance with the strict restrictions set out below.

How will you use the information you collect about me?

We will use your personal information for a number of purposes including the following:

What is the legal basis for our processing your personal data?

Our processing of personal data will satisfy at least one of the following processing conditions:

  1. Consent – you have given consent to the processing for one or more specific purposes. You have the right to withdraw consent at any time but this will not affect the lawfulness of processing based on consent before its withdrawal;
  2. Necessary for performance of a contract - The processing is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Where this ground applies the provision of the information is a contractual requirement and if you fail to provide it we will be unable to provide the services that you have requested;
  3. Legal obligation - The processing is necessary for compliance with a legal obligation to which we are subject;
  4. Vital interests - The processing is necessary in order to protect your or another person’s vital interests, e.g. in medical emergencies;
  5. Public functions - The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  6. Legitimate interests - The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Legitimate interests include transfer of data for internal administrative purposes, market research activities, direct marketing purposes, preventing fraud, ensuring network and information security and reporting criminal acts or threats to public security.

How long will we keep your Information?

We will generally keep your personal data until it is no longer required for the lawful purpose(s) for which it was obtained. If you consent to marketing, any information we use for this purpose will be kept by us until you notify us that you no longer wish to receive this information.

Will you share my personal information with anyone else?

We may share your information with our advisers, suppliers, customers and partners as is necessary to ensure that you are provided with the services you have requested. We will not share your information with any third parties for reasons other than providing the services you have requested.

We collect information about you to provide your services, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. In providing our services, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We will keep your information confidential except where (i) disclosure is required or permitted by law (for example to law enforcement agencies who require the information from us in a formal legal request or pursuant to court orders or legal process), or (ii) we have your consent to disclose the information, or (iii) as deemed necessary, in our reasonable discretion, to protect the legal rights or property of us or a customer or third party, or to prevent personal injury, or (iv) in the event we are required to transfer personally identifiable information to a third party in the event of a sale, merger, assignment, joint venture or other transfer or disposal of all or part of its business, though any new owner would be required to adopt the same protections.

Where is my data stored?

Any video that you record using our service is stored in our “cloud” which is hosted by Amazon Web Services, who also host thousands of other major brands across the world. We use two AWS data centres, one in Ireland and one in North Virginia, USA. When you register, we choose the closer data centre. For example, users who register in Europe will have their videos stored in Ireland and those who register in the Americas will have their videos stored in the USA.

We may also share some personal data or usage data (not video) with the third parties below:

Please note that this may include the transfer of your personal data to one or more countries outside the UK.

Deleting video & personal data

Your video is stored in our cloud and it is automatically deleted after a number of days depending on your account level. Once deleted, the video cannot be recovered as no back-ups are stored.

If you have created a shared link to a clip or a motion event, the video behind that link is never automatically deleted. Links to shared clips or motion events will work until you un-share the link or delete your account.

If you delete a recording session on our web site, all the video recorded in that session is immediately deleted and can never be recovered.However if you delete a motion event in the CCTV Connect app, no video is deleted. In fact, motion events deleted in this way can be recovered by the support team.

If you delete one of your devices on the our web site, all the video and database entries for that device are deleted immediately. However, the video behind any shared links for that device will not get deleted, so the links will continue to work.

Please contact your Provider if you wish to delete your CCTV Connect account. Once your account has been deleted, your email address is removed immediately from our database. This means that any error logs we store can no longer be tracked back to you individually. All of your video (including the video behind your shared links) will be deleted within 48 hours. Also your device names and the titles and descriptions of your shared clips are removed from our database.

Your right to be forgotten

In certain circumstances you have a right to be forgotten by us. We do not need to comply if the processing is necessary for rights of freedom of expression or information or for compliance with a legal obligation under law or in certain other limited circumstances permitted by applicable law.

The way to be forgotten is to simply ask your Provider to delete your account. All your video will get deleted within 2 days and your email address will be removed from our database, so there will be no way for us to link any server logs back to your account. We keep the server logs as ‘anonymized data’ so that we can analyze it to help us improve the service.

If you have sent any emails to our support team and you want these to be ‘forgotten’ please contact our support team.

Your right to a copy of or to extract your personal data

You have the right to request a copy of the information that we hold about you via a subject access request. If you would like a copy of some or all of your personal information, please email us at, supplying an email address to which the information should be sent. We may use reasonable means to verify the identity of the person making the request. If we hold a large quantity of data, we may ask you to specify the information or processing activities to which the request relates. We will provide an electronic copy of the information free of charge but we may charge a reasonable, administrative-cost fee if further copies are requested. We will respond to subject access requests within a month. We can extend this by a further two months if the request is complex or if we have received a large number of requests. We can refuse to respond to the request if it is manifestly unfounded or excessive (or charge an administrative fee). We may refuse a request where it is not made for the purpose of allowing you to be aware of and verify the lawfulness of the processing we are carrying out. We can withhold personal data if disclosure would adversely affect the rights and freedoms of others, e.g. involving the conduct of a business in, for example, intellectual property rights, trade secrets and confidential information.

You can extract and download all of your video using the features of the our service. If you have a valid reason, such as wanting video as evidence in a court case, we can help speed this process for you if you contact our support team. The only personal data we store other than your video is your email address, device names and the titles and descriptions of your clips – you can see all of these in the app.

What are your other rights?

In certain circumstances you have the right to object to the processing of your personal data. We will comply with the request where our processing is for direct marketing purposes or based on the processing conditions of public interest or legitimate interests. We will not comply if the processing is for legal claims or based on a compelling legitimate interest which overrides your interests.

If you have a complaint, please raise this with us in the first instance using the contact details shown above. If you remain dissatisfied you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

Cookies Policy

Cookies are small text files stored on your device when you access most websites.

We make use of cookies to improve your experience and to provide us with information about how the web site is being used. Our cookies do not store personal information such as your name or email address.

If, after reading the information below, you have any questions or concerns about our cookie policy please contact us at

If you continue to use this website, we will assume you consent to the use of cookies for this purpose.

In addition to our own cookies which are essential to run our site, we also uses third party tools which also use cookies. Information about the third party tools can be found below.

Changing your browser settings to stop cookies

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For information on how to do this, follow the appropriate link below.

Internet Explorer:

Third Party Cookies

Google Analytics - We use Google Analytics to help us understand how the site is being used. Google Analytics reports this information without identifying individual users.

To find out how to prevent tracking by Google Analytics across all websites, visit

Further information about cookies

If you wish to learn more about cookies and how to manage them, visit